Return & Refund Policy - Vector R Asia: Smart Metering Solutions

1. Return Policy:

a. Eligibility for Returns: - To be eligible for a return, the product must be unused and in the same condition as received. It must also be in the original packaging.

b. Return Procedure: - Customers must contact Vector R Asia's customer service within 2 days of receiving the product to initiate the return process. Our team will provide instructions on how to return the product.

c. Return Shipping: - Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.

d. Inspection and Approval: - Once the returned product is received, it will be inspected. If approved, a refund or exchange will be processed.


2. Refund Policy:

a. Refund Eligibility: - Refunds will be issued for eligible returns. To be eligible, the product must meet the criteria outlined in the "Eligibility for Returns" section.

b. Refund Process: - Refunds will be processed within [number of days] days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.

c. Partial Refunds: - In some cases, partial refunds may be granted for products with noticeable signs of use or any item not in its original condition, damaged, or missing parts.


3. Exchange Policy:

a. Product Exchanges: - If a product is defective or damaged upon receipt, customers may request an exchange for the same product. Exchanges will be processed once the defective or damaged item is returned and inspected.

4. Contact Information:

  • For any inquiries related to returns, refunds, or exchanges, please contact Vector R Asia's customer service at +60122081206 or email us at anytime.

5. Modifications to the Policy:

  • Vector R Asia reserves the right to modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

This Return & Refund Policy is designed to provide clear guidelines for our customers. For further details or specific inquiries, please contact our customer service team.